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An Overview

Mind-piper has developed Covid Response, a telephone-based specialized crisis counselling helpline managed by trained mental health professionals.

The Objective

What pain-point does it solve?

India Psychiatric Society (IPS) estimates a hike of 20% in cases of mental health issues due to the lockdown caused by COVID-19.

The Objective

Who are the ideal users of our technology?

Populations vulnerable to psychological distress

The Objective

How does it solve the pain-point?

COVID Response runs a telephonic helpline service to offer crisis counselling and psychological first aid to all citizens across India. This service is open on all days from 10am to 7pm. In partnership with Delhi Commission For Protection of Child’s Rights (DCPCR), Government of Delhi and technical support from Indus Action, helpline number 011-41182977 was live from 7th April 2020. Crisis counselling is a form of intervention that aims to provide immediate psycho-social support to individuals who are undergoing any form of emergency situation that may pose a threat or danger to their functionality or wellbeing. The objective is to offer timely and effective counselling service to children, adolescents, senior citizens, people with clinical disorders and health care professionals. COVID Response’s approach is to work as a collective with mental health professionals and post-graduate students with a background in Psychology and Social Work who volunteered to dedicate a part of their daily life, apart from their full-time profession.

The Objective

What makes us stand apart from competitors ?

COVID Response is a preventive and curative approach to foreseen growth in mental health issues based cases post the lockdown. This helpline intends to support people even post the lockdown to a ensure smooth transition into routine life.

The Objective

The story of our successful deployments

Working with Delhi & Karnataka government

Get in Touch

If you have any queries, please don’t hesitate to get in touch.
We are looking forward to hearing from you.